At Military Clothing Store, we stand behind the quality of our products with the same commitment to excellence that our customers—active duty personnel, veterans, collectors, and military enthusiasts—demonstrate every day. We understand that precision and reliability matter, whether in the field or in your gear. If you’re not completely satisfied with your purchase, our straightforward returns and exchanges process ensures a hassle-free resolution.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:

  • Items must be unused, unworn, and in their original packaging with tags attached.
  • Proof of purchase (order number or receipt) is required.
  • Customized or personalized items (e.g., Air Force Name Tapes or embroidered badges) are final sale and cannot be returned or exchanged, unless defective.
  • Items marked as “final sale” at the time of purchase are not eligible for return or exchange.

Note: Due to hygiene and customization reasons, the following products are non-returnable unless damaged or defective:

  • Custom-embroidered items (e.g., Air Force Name Tapes, ABU Badges, Embroidered Subdued Badges)
  • Personalized uniform accessories (e.g., ABU Enlisted Rank Sew-on, ABU Officer Rank Sew-on)

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Wait for Approval: We will review your request and provide a Return Authorization (RA) number and instructions within 2 business days.
  3. Ship the Item: Package the item securely with the RA number clearly visible on the outside. Ship to the address provided in your instructions. Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped).
  4. Processing: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

Refund Timeline and Methods

Refunds will be issued to the original payment method used during purchase. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to reflect in your account, depending on your bank.
  • PayPal: 3-5 business days for the refund to appear in your PayPal balance.

Exchanges will be shipped via your original shipping method (Standard or Free Shipping) at no additional cost, subject to product availability.

Return & Exchange Request Template

Use the template below to email your request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Military Clothing Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number]. Below are the details:

  • Item(s) for Return/Exchange: [List product names, e.g., ABU Uniform, Size M]
  • Reason for Return/Exchange: [e.g., Incorrect size, defective item, etc.]
  • Preferred Action: [Refund / Exchange for (specify product and size)]

Please provide further instructions and the Return Authorization number.

Thank you,[Your Full Name][Your Email Address]

Damaged or Defective Items

If you receive a damaged or defective item (e.g., torn Army Uniforms or faulty Cap Devices), contact us immediately at [email protected] with photos of the issue. We will cover return shipping and expedite a replacement or refund.

Questions?

We’re here to assist you. Reach out to our support team:

Email: [email protected]
Address: 8302 Star Point Court, Prospect, US 40059

Thank you for trusting Military Clothing Store. We appreciate your service and dedication.