Shipping Information

At Military Clothing Store, we deliver worldwide (excluding some remote areas and parts of Asia) with the same precision and reliability you expect from your gear.

Order Processing

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

  • Standard Shipping (DHL or FedEx)
    • Cost: $12.95
    • Delivery: 10-15 business days after shipment
  • Free Shipping (EMS) – For orders over $50
    • Cost: Free
    • Delivery: 15-25 business days after shipment
Note: Delivery times are estimates and may vary based on destination and customs processing.

Returns & Exchanges

We stand behind our products with the same commitment to excellence that our customers—active duty personnel, veterans, collectors, and military enthusiasts—demonstrate every day.

Eligibility Period

You may return or exchange most items within 15 days of receiving your order.

Conditions for Returns & Exchanges

  • Items must be unused, unworn, and in original packaging with tags attached
  • Proof of purchase (order number or receipt) required
  • Customized or personalized items are FINAL SALE and cannot be returned unless defective
  • Items marked “final sale” at purchase are not eligible

Non-Returnable Items

Due to hygiene and customization requirements, the following products cannot be returned unless damaged or defective:

  • Custom-embroidered items (Air Force Name Tapes, ABU Badges, Embroidered Subdued Badges)
  • Personalized uniform accessories (ABU Enlisted Rank Sew-on, ABU Officer Rank Sew-on)
  • All other customized or personalized military items

Return & Exchange Process

Step 1: Contact Us

Email our support team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Reason for return/exchange
  • List of items to return

Step 2: Wait for Approval

We will review your request and provide a Return Authorization (RA) number and instructions within 2 business days.

Step 3: Ship the Item

Package the item securely with the RA number clearly visible on the outside. Ship to:

Military Clothing Store
8302 Star Point Court
Prospect, US 40059

Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong item shipped).

Step 4: Processing

Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

Refund Information

Refund Timeline & Methods

Refunds are issued to your original payment method. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Exchanges

Exchanges are shipped via your original shipping method (Standard or Free Shipping) at no additional cost, subject to product availability.

Damaged or Defective Items

If you receive damaged or defective items (torn Army Uniforms, faulty Cap Devices, etc.), contact us immediately at [email protected] with photos of the issue. We will cover return shipping and expedite a replacement or refund.

Need Assistance?

We’re here to support our military community. Contact our support team:

Email: [email protected]
Address: 8302 Star Point Court, Prospect, US 40059

Thank you for trusting Military Clothing Store. We appreciate your service and dedication.